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Privacy Policy
Last updated: January 2025
1. Information We Collect
Heritage Wood Masters collects the following information when you use our furniture restoration consultation services:
- Personal information: Name, email address, phone number, and city location in India
- Furniture details: Type of furniture, condition description, and restoration requirements
- Technical information: IP address, browser type, and website usage statistics
- Communication records: Phone calls, emails, and consultation notes
2. How We Use Your Information
We use your personal information exclusively for:
- Providing furniture restoration consultation and services
- Scheduling appointments and site visits across India
- Sending project updates and restoration progress reports
- Processing payments and maintaining service records
- Improving our restoration services and customer experience
3. Information Sharing
Heritage Wood Masters does not sell, trade, or share your personal information with third parties except:
- With your explicit consent for specific purposes
- To comply with legal requirements under Indian law
- With trusted craftsmen partners for service delivery (under strict confidentiality)
- To protect our rights and prevent fraud
4. Data Security
We implement industry-standard security measures to protect your personal information, including encrypted data transmission and secure storage systems. All craftsmen and staff are trained in data protection protocols.
5. Your Rights
As a customer in India, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate data
- Delete your personal information (subject to legal requirements)
- Withdraw consent for data processing
- Receive a copy of your data in a portable format
6. Cookies and Tracking
Our website uses essential cookies to provide consultation services and optional analytics cookies to improve user experience. You can manage cookie preferences through your browser settings.
7. Data Retention
We retain your personal information for the duration of our service relationship plus 7 years for business records, or as required by Indian law.
8. Contact Information
For privacy-related questions or to exercise your rights, contact us at:
Email: privacy@heritagewoodmasters.in
Phone: +91-XXXX-XXXXXX
Address: Heritage Wood Masters, India
9. Updates to This Policy
We may update this privacy policy periodically. Significant changes will be communicated via email or website notification.