Refund Policy

Last updated: January 2025

            Important: Heritage Wood Masters is committed to customer satisfaction and fair refund practices for furniture restoration services across India.
        

1. Consultation Refunds

Our initial furniture assessment consultations are provided free of charge. No refunds are applicable for consultation services as they incur no cost to customers.

2. Deposit Refunds

Project deposits are refundable under the following conditions:

Full refund: If work has not commenced within 48 hours of deposit payment
Partial refund: After materials are ordered or work has begun, minus actual costs incurred
No refund: After work is 25% complete or custom materials are cut/prepared

3. Project Completion Refunds

Refunds for completed restoration work are considered under these circumstances:

Work does not meet agreed specifications (full investigation required)
Structural damage occurs due to our negligence during restoration
Materials used differ from those specified in the written agreement
Project delivery exceeds agreed timeline by more than 30 days without justification

4. Quality Issues

If you're unsatisfied with restoration quality:

Report issues within 7 days of project completion
Allow our master craftsmen opportunity to address concerns
Partial refunds may be provided if issues cannot be resolved satisfactorily
Our lifetime guarantee covers workmanship defects at no additional cost

5. Customer-Initiated Cancellations

If you cancel a restoration project:

Before work begins: Full deposit refund minus 10% administrative fee
After work begins: Refund of remaining balance after deducting completed work value
After 50% completion: No refunds, but customer receives completed work

6. Force Majeure Events

In cases of natural disasters, government restrictions, or other uncontrollable events affecting service delivery:

Projects may be delayed without penalty to Heritage Wood Masters
Customers may choose to wait or receive refund of unearned portions
Priority booking given when services resume

7. Refund Process

Approved refunds are processed as follows:

Refund requests must be submitted in writing to support@heritagewoodmasters.in
Investigation and response within 7 business days
Approved refunds processed within 14 business days
Refunds issued via original payment method (bank transfer, UPI, etc.)

8. Non-Refundable Items

The following are non-refundable:

Custom materials specifically ordered for your furniture
Travel expenses for site visits outside standard service areas
Storage fees if furniture is not collected within agreed timeframes
Third-party specialist services (upholstery, metalwork, etc.)

9. Dispute Resolution

If refund requests cannot be resolved directly:

Mediation through Indian consumer protection forums
Arbitration as per Indian Arbitration and Conciliation Act, 1996
Good faith efforts to reach mutually satisfactory solutions

10. Contact for Refunds

To request a refund or discuss concerns about your restoration project:

Email: refunds@heritagewoodmasters.in
Phone: +91-XXXX-XXXXXX
Address: Heritage Wood Masters, India

Our commitment: We strive for 100% customer satisfaction and will work diligently to resolve any legitimate concerns about our furniture restoration services.