Terms of Service

Last updated: January 2025

1. Acceptance of Terms

By accessing and using Heritage Wood Masters services, you agree to be bound by these Terms of Service and all applicable laws and regulations in India. If you do not agree with any part of these terms, you may not use our services.

2. Services Description

Heritage Wood Masters provides professional wooden furniture restoration services including:

Antique furniture restoration and repair
Wooden furniture refinishing and polishing
Custom furniture modifications and enhancements
Heritage furniture preservation services
Free consultation and assessment services across India

3. Service Area

We provide furniture restoration services throughout India, with master craftsmen available in major cities. Service availability may vary by location and project requirements.

4. Consultation and Estimates

Free consultations are provided to assess furniture condition and restoration requirements. Written estimates include detailed scope of work, timelines, and transparent pricing. Estimates are valid for 30 days from issuance.

5. Work Authorization

Restoration work begins only after written authorization and required deposit payment. All work is performed by skilled craftsmen using traditional Indian techniques and quality materials.

6. Payment Terms

50% deposit required to begin restoration work
Final payment due upon project completion and approval
Payment methods: Bank transfer, UPI, cash, or certified cheque
Late payment charges may apply as per Indian business practices

7. Project Timeline

Project timelines are estimates based on furniture condition and complexity. Delays may occur due to material availability, weather conditions, or unforeseen restoration challenges. We commit to transparent communication throughout the process.

8. Quality Guarantee

Heritage Wood Masters provides a lifetime guarantee on craftsmanship and structural repairs. The guarantee covers workmanship defects but excludes normal wear, misuse, or damage from environmental factors.

9. Limitation of Liability

Our liability is limited to the value of restoration services provided. We are not responsible for pre-existing damage, hidden structural issues, or personal property damage beyond our direct control.

10. Customer Responsibilities

Provide accurate information about furniture history and condition
Ensure safe access for furniture pickup and delivery
Make timely payments according to agreed terms
Inspect and approve completed work within 7 days

11. Intellectual Property

All restoration techniques, designs, and proprietary methods remain the intellectual property of Heritage Wood Masters. Photography of restoration work may be used for marketing purposes unless expressly declined.

12. Governing Law

These terms are governed by Indian law. Any disputes will be resolved through arbitration in accordance with Indian Arbitration and Conciliation Act, 1996.

13. Contact Information

For questions about these terms or our services:

Email: support@heritagewoodmasters.in
Phone: +91-XXXX-XXXXXX
Address: Heritage Wood Masters, India